Squishies Support

Hi! This page helps you, and the grown-up who looks after your device, with Squishies.

Contact us: games@ntam.es We read every message and reply as soon as we can, usually within 7 working days.

Grown-ups, please: if a child is writing to us, ask them to have a parent write instead. Please do not send us a child's name, address, photos or any other personal details. We never need them to help you.

How do I play?

Squishies is a one-finger game.

1. Your squishy runs by itself through the toy factory.
2. Touch and hold the screen and your squishy floats up and sticks to the ceiling.
3. Let go and it drops and sticks to the floor.
4. Dodge the machines (cutters, drills, saws, pins, darts and squeeze gaps) and collect coins.
5. If a squish trap grabs you, tap, tap, tap as fast as you can to escape.
6. If your squishy pops, wipe the slime off the screen with your finger to get a free second chance.
7. Reach the exit to clear the level. Spend your coins on new squishies and upgrades in the Collection.

You can read the guide again any time: open Settings, then How to Play.

What are the daily reward and missions?

Come back every day to open a free gift, and finish missions to earn coins. There is no streak to lose and no countdown: if you miss a day nothing bad happens, and the next day's gift is just waiting for you.

How do I restore my purchases?

If you bought Remove Ads or the Mystery Squishy and they are missing (for example after you reinstalled the game or got a new device):

1. Make sure you are signed in to the same Apple ID (or Google account) that made the purchase.
2. In the game open Settings, then Restore Purchases.
3. A grown-up will need to answer the parental gate question.
4. Wait a few seconds. Your items come back. You are not charged again.

Coin packs are used up when you spend them, so they cannot be restored. If a coin pack was paid for but the coins never arrived, write to us (see "A purchase did not arrive").

I lost my progress. Can I get it back?

Squishies saves your progress on your device only. We do not have accounts or cloud saves, so we cannot see or restore it. Your progress can come back if:

• you restore the device from a backup that was made while the game was installed (iCloud, Google backup or a computer backup), or
• you did not really lose it: check that you are on the same device and that Delete Game Data in the Parent Area was not used.

If you get a new phone, moving your whole device backup across usually moves your Squishies progress too. Purchased Remove Ads and the Mystery Squishy can always be restored with Restore Purchases (see above).

A purchase did not arrive

First try Restore Purchases (above). If that does not help, write to us with:

• the name of the item,
• the date and the order number from the receipt email that Apple or Google sent,
• your device type.

Do not send card numbers or passwords. We cannot see your payment details and we do not need them.

How do I get a refund?

Refunds for purchases are handled by Apple or Google, not by us. On Apple devices, visit reportaproblem.apple.com and sign in. On Android, open the Play Store, your profile, Payments and subscriptions, Budget and history, and choose the order. We may be able to help if something went wrong, so write to us too.

Why are there ads? Can I turn them off?

Squishies is free to play and uses adverts to pay for it.

• Reward videos are a choice. They give bonus coins or a revive, and you never have to watch one.
• Ads between levels may appear now and then after you have cleared a few levels. They never appear while you are running a level.
• Remove Ads (a one-time purchase) stops the ads between levels. Reward videos stay, because they are a choice.
• The adverts are set up for children and are not personalised: they are not chosen from what your child does or likes, and the game does not track your child. You can read more in the Privacy Policy.
• If an advert is not suitable for children, please tell us what you saw and which device you have, and we will report it to the ad service.
• If you see "AD NOT READY", no video was available right then. Try again in a minute, or check your internet connection.

What is the Parent Area?

A page for grown-ups, behind a parental gate (a question that needs adult reading skills). Open Settings, then Parents. In the Parent Area you can:

• read what the game stores and shows,
• open the Privacy Policy, Terms of Use and this support page,
• Restore Purchases,
• Delete Game Data (this erases all progress on this device and restarts the game, after a second confirmation),
• see reminders about the parental controls on your device.

How can I stop my child buying things?

• Every purchase and every link out of the game needs the parental gate first.
• On iPhone and iPad, turn on Screen Time, Content and Privacy Restrictions, iTunes and App Store Purchases, In-app Purchases: Don't Allow, or use Ask to Buy in Family Sharing.
• On Android, use Google Play parental controls and require authentication for purchases (Play Store, Settings, Authentication), or Family Link.

Which devices does it work on?

iPhone and iPad with iOS 15.0 or newer. An Android version is coming later.

The game is slow, crashes or does something odd

Try these, in order:

1. Close the game completely and open it again.
2. Restart the device and make sure it has free space.
3. Update the game and your operating system.
4. If it still happens, write to us with your device model, the operating system version, the game version (Settings, About) and what you were doing.

Privacy and your child's information

The game has no accounts, collects no personal information about your child itself and keeps progress on the device only. The ads are set up for children (no personalised ads, no tracking for advertising), and the companies that show them may receive limited technical data such as an IP address, as the Privacy Policy explains. Read the full details in the Privacy Policy: https://games.ntam.es/privacy/. Terms of Use: https://games.ntam.es/terms/.

Still stuck?

Write to games@ntam.es. Please tell us which device you use and what happened.

Squishies is published by Zero & One FZCO, Sobha Ivory Tower 1, Office 603, Business Bay, Dubai, United Arab Emirates, and managed by NTAM GLOBAL S.L., Plaza Europa, 9, Planta 15, Puerta D, 08908 L'Hospitalet de Llobregat, Barcelona, Spain.