Per My Last Email Support

Need help with Per My Last Email? Start with the questions below.

Contact us: games@ntam.es We read every message and reply as soon as we can, usually within 7 working days. Please tell us your device model, the app version (shown at the bottom of Settings) and what happened.

Please do not send us confidential text, passwords, or card numbers. We never need them to help you.

How does the app work?

Type or dictate a message on the Translate tab, choose a mode, a persona and a spice level, and tap to translate.

Polish turns what you really want to say into professional corporate email.
Decode turns corporate email back into what it really means.

Your recent translations appear in the Saved tab. On a result you can Copy it, Listen to it read aloud, or make a Card to share.

Translations are written by an AI model. They are meant to be funny and can be wrong, so always read a translation before you send it to anyone.

How many free translations do I get?

Free users get 2 free translations a day. The allowance resets at midnight in your phone's local time zone. Unused free translations do not carry over.

When they are used up you can:

Watch a short ad to earn one more translation (you can do this more than once), or
Go Premium for no ads and up to 100 translations a day.

If no ad is available right then, the app may offer a courtesy credit once a day. If you see a message that no ad is ready, wait a minute and try again, or check your internet connection.

Why was my text refused?

The app checks messages and results with an automatic filter and refuses hate speech and threats. If a normal message was refused, try rewording it. If it keeps happening, write to us with an example that does not include anything confidential.

Can I paste work email into the app?

Please don't paste confidential information, client data or anything covered by a non-disclosure agreement. To translate it, your text is sent to our server and to our AI provider. We do not keep it after the translation is returned, but it does leave your device. The Privacy Policy explains exactly where it goes.

How do I restore my Premium subscription?

If Premium is missing (for example after reinstalling the app or on a new device):

Make sure you are signed in to the same Apple ID or Google account that bought Premium.
Open Settings and tap Restore purchases (you can also find it on the Premium screen).
Wait a few seconds. You are not charged again.

If it still does not work, write to us with the order number from the receipt email that Apple or Google sent you.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, so you cancel there. Deleting the app does not cancel it.

In the app: open Settings, then Premium, then Manage subscription. This opens the right page for your store.
On iPhone or iPad: open the Settings app, tap your name, then Subscriptions, choose Per My Last Email and tap Cancel Subscription. Apple's help: https://support.apple.com/118428
On Android: open Google Play, tap your profile picture, then Payments and subscriptions, Subscriptions, choose Per My Last Email and tap Cancel subscription. Google's help: https://support.google.com/googleplay/answer/7018481

Cancel at least 24 hours before the end of the current period to avoid the next renewal. Premium stays active until the end of the period you have paid for.

How do I get a refund?

Refunds are handled by Apple or Google, not by us. On Apple devices, visit reportaproblem.apple.com and sign in. On Android, open Google Play, your profile, Payments and subscriptions, Budget and history, and choose the order. If something went wrong with Premium, write to us too and we will help where we can.

Why are there ads? Can I turn off personalised ads?

Ads pay for the free translations.

Rewarded videos are optional: you choose to watch one to earn a translation.
Full-screen ads may appear now and then after a translation for free users.
Premium has no ads.

During setup the app asks whether to show personalised ads. You can change your answer at any time in Settings, Privacy and legal, Personalised ads:

On: ad partners may use your device's advertising identifier to choose ads for you. On iPhone and iPad, Apple's tracking prompt also appears, and the identifier is only shared if you allow it there too.
Off: you still see ads, but they are not personalised.

On iPhone you can also manage tracking in the Settings app, under Privacy and Security, Tracking. If an ad was offensive or misleading, tell us what you saw and on which device.

How do I delete my history?

Your history is stored only on your phone.

To delete everything: Settings, Privacy and legal, Delete local history, then confirm.
To delete one translation: open the Saved tab and delete it there.
Deleting the app also removes its history from the device.

Dictation does not work

The microphone button needs permission to use the microphone and speech recognition. If you said no at first:

On iPhone or iPad: open the Settings app, scroll to Per My Last Email, and turn on Microphone and Speech Recognition.
On Android: open Settings, Apps, Per My Last Email, Permissions, and allow Microphone. Dictation uses your phone's speech recognition service (usually Google's), so make sure it is installed and up to date.

Tap the microphone once to start and again to stop. Dictation works in English. On some devices speech recognition needs an internet connection.

The Phrase of the Day notification does not arrive

Check that Settings, Phrase of the Day, Daily notification is on and the time is right, and that notifications are allowed for Per My Last Email in your phone's settings. If the app shows Open system settings, tap it to allow notifications.

How do I delete my data?

On your phone: delete your history (see above), or delete the app to remove everything it stored on the device.
Personalised ads: turn off Personalised ads in Settings. To reset your advertising identifier, use your phone's privacy or ads settings.
On our server: we do not keep your text, and there are no accounts. Our server keeps only usage counts linked to a random device id. To ask for these records to be deleted, email games@ntam.es. If you bought Premium, include the order number from your Apple or Google receipt so we can find the records linked to it.

The full details are in the Privacy Policy.

Who can use the app?

Per My Last Email contains strong language and adult workplace humour. It is for people aged 16 and over.

The app is slow or does something odd

Try these, in order:

Check your internet connection: translations need one.
Close the app completely and open it again.
Update the app and your phone's operating system.
If it still happens, write to us with your device model, the operating system version, the app version (bottom of Settings) and what you were doing.

Privacy Policy and Terms of Use

Still stuck?

Write to games@ntam.es. Please tell us which device you use and what happened.

Per My Last Email is published by Zero & One FZCO, Sobha Ivory Tower 1, Office 603, Business Bay, Dubai, United Arab Emirates, and managed by NTAM GLOBAL S.L., Plaza Europa, 9, Planta 15, Puerta D, 08908 L'Hospitalet de Llobregat, Barcelona, Spain.